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  You have the right to cancel your contract to purchase goods from us within 14 days. Please, let us know as soon as possible sending an email to petfriendlydublin@gmail.com 
 

The right to cancel does not apply to:

  • Custom or personalised goods;

  • Goods that were unsealed after delivery and are not suitable for return for health and hygiene reasons;


Cancellation
  If you cancel your order and goods have already been sent to you, then you must return the goods us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
  If you cancel your order, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

  We will make the refund using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

Refunds

  Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Webite for any of the following reasons:

  • Good is broken;

  • Good does not match description;

  • Good is the wrong size;

  • Purchaser changed their mind; or

  • Good does not meet the purchaser's expectations.
     

Returns
  Returns can be made by mail. To return a good by mail, follow the following procedure:
Email us at petfriendlydublin@gmail.com, once you get a confirmation from us. Pack your goods, go to your nearest post office and pay the necessary postage. 

Return & Refund Policy